Nonstop support

Our support team is always at your side to offer quick and reliable solutions. You can reach our server experts 24/7, 365 days a year via our convenient ticket system on the Unmetered panel. Or simply call our free hotline and you will be directly connected with a competent staff member.

Free 24/7 support in many languages

Our support team is made up of international hosting experts. In addition to English and German, we can provide support in many other languages. This means we can offer a fast and competent solution to your problem; language barriers are avoided from the onset.

Support for server hardware and software

Every Unmetered server undergoes comprehensive tests to ensure all components perform flawlessly and their interaction functions perfectly. If, in spite of the careful hardware tests, a defect should arise over time, our support team will exchange the hardware within just four hours. So you can quickly get back in the driver's seat.

We provide you with an operating system and, if desired, a control panel free of charge for working with your server. However, you have complete control of the configuration and the management of your server. Naturally, we also offer full support for all software we provide and make sure we get everything quickly up and running again.

Advanced services optional

Would you rather not manage your server on your own? Or perhaps you require complex advanced services solutions? As an optimal complement to your Unmetered server, we offer you a range of advanced services products with a variety of different features that can be booked as desired. You can find more information on our advanced services solutions under Add-ons.

All services:

  • Available 24/7/365
  • Completely free of charge
  • By phone or support ticket
  • Support from experienced hosting experts
  • Hardware support
  • Support for supplied software
  • Fast response time
  • Support in German, English and many other languages